We sincerely apologise for your parcel being sent back to us.
Sometimes our partner courier DPD have an IT glitch on their side, specifically with your delivery destination or you failed to clear the custom/duty payment on time.
Now, for the good news! You have two choices:
1. Either we can resend your order right away (free of charge of course!)
2. Or we can issue you a a full refund immediately
Please let us know how you would like to proceed and should you have any further queries in the meantime please don't hesitate to contact us.